Frequently asked questions from The Drey – our London hotel

Your questions, answered

Most bookings come with flexible cancellation – cancel or change up to 48 hours before check-in for a full refund. Non-refundable rates can’t be changed or cancelled. You’ll see all the details when you book.

Check-in starts at 15:00, check-out is by 11:00. You’ll get everything digitally – including your key – so you can head straight in, no front desk needed.

Yes – fast, free Wi-Fi throughout the building. Ideal for work, scrolling, or streaming.

Yes. Our building has step-free access on request, and we offer accessible rooms designed for ease and mobility. Let us know in advance if you have specific needs.

We don’t offer on-site parking, but we’re well connected by public transport. Nearby parking spots are listed in your guest app under Local Info.

We don’t currently accept pets, but assistance animals are welcome.

All rooms are designed to sleep up to six guests. We don’t provide extra beds or cots at this time.

Yes – we have accessible rooms designed with comfort and mobility in mind. You can request one when booking, or contact us to check availability.

All rooms feature modern climate control to keep things comfortable, whatever the weather.