Discover the capital for yourself
Frequently asked questions from The Drey – our London hotel
Your questions, answered
Do I need to check in before I arrive?
Yes. The Drey operates a fully digital check-in experience. Ahead of your stay, you’ll receive an email with everything you need to complete check-in and access your digital key.
Please ensure this is completed before arrival to avoid any delays accessing the building or your room.
Can I get physical keys?
Even though we are completely digital, if you would rather have physical keys, please let someone at reception know as we would be more than happy to assist you.
What time is check-in and check-out?
Check-in starts at 15:00, check-out is by 11:00. You’ll get everything digitally – including your key – so you can head straight in, no front desk needed.
What’s your cancellation policy?
Most bookings come with flexible cancellation – cancel or change up to 48 hours before check-in for a full refund. Non-refundable rates can’t be changed or cancelled. You’ll see all the details when you book.
Do the rooms have a desk or workspace?
Our rooms prioritise comfort and a good night’s sleep. There is no desk or dedicated workspace, allowing you to fully unwind and enjoy The Drey as your cosy base in London.
Is there Wi-Fi?
Yes – fast, free Wi-Fi throughout the building. Ideal for work, scrolling, or streaming.
Can I Store my luggage?
We offer luggage storage which costs £10 and can be booked easily through our guest app. You can request this service in the Duve Guest-link app.
Do you have accessible facilities?
Yes. Our building has step-free access on request, and we offer accessible rooms designed for ease and mobility. Let us know in advance if you have specific needs.
Can I park at The Drey?
We do not have on-site parking available at the hotel. However, you may use the link below to find and book nearby parking options:
YourParkingSpace - Find & Book Hourly, Daily & Monthly Parking | https://www.yourparkingspace.co.uk/
This will show you a range of parking facilities in the surrounding area. Alternatively nearby parking spots are listed in your guest app under Local Info.
Is The Drey dog-friendly?
We don’t currently accept pets, but assistance animals are welcome.
Can I request a cot or extra bed?
We don’t currently offer cots or extra beds. However, select room types are thoughtfully designed to accommodate larger groups without the need for sofa beds or additional set-ups.
The Warren / The Accessible Warren for six are designed to comfortably sleep up to six guests, with fixed bunk beds built in to ensure a seamless and comfortable stay.
Are accessible rooms available?
Thoughtfully designed with step-free access, this room is ideal for guests with reduced mobility and their carer .
Featuring a lower bunk for easy access and additional bedding above to comfortably sleep up to four. Soft, spacious and stress-free, it’s a peaceful retreat built for ease and togetherness.
Do you have a restaurant or room service?
Please note we do not have an on-site restaurant. However, you can explore a wonderful selection of local cafés and restaurants we’ve partnered with which is available through our guest app. You will also find exclusive discount vouchers available for you to enjoy during your stay.
Additionally, while we don’t offer room service, you can find a range of snacks, food and drinks offering in our vending machine area next to the reception. From Starbucks coffee to salads, to popcorn you will find a range of healthy meals to eat in the comfort of your rooms.
Do the rooms have air conditioning?
All rooms feature modern climate control to keep things comfortable, whatever the weather.
